Finally, a real person at Charter

A screengrab of my riveting exchange
with @CharterDylan

While Penny Hubbard's comically large necklace is entertaining, those Charter Christmas PSAs with elected officials urging us to "refrain from texting while driving" are just awful. One would hope politicians could deliver words in a more convincing manner.

Last night, after seeing roughly 10 of the ads over the course of two hours, I Tweeted. And this morning, Charter responded.

After years of horrible customer service from Charter, this is refreshing — just knowing someone is listening. Thanks, @CharterDylan!

Find more real people from Charter: http://www.charter.com/Umatter2Charter.